We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@theonlinetoystore.co.uk. If your return is accepted, we’ll give instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@theonlinetoystore.co.uk.
Damages and issues
Please inspect your order upon reception and contact us with in 48 hours of recieving your order, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
How To Return Your Item
If you wish to return your item back to us for a full refund, please include your order details with your return. If you do not include your order details we do not know who to refund.
Avant Garde Distribution Ltd
Unit 10, Holmes Chapel Business Park, Manor Ln
Holmes Chapel, Cheshire
CW4 8AF
